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Our Proactive IT Help Desk Gives You Instant Access to a Team of Highly Skilled IT Professionals


Our experts will administer real-time international IT support without breaking your budget. You have questions, we’re here to provide answers — when and where you need us most.

Proactive IT Help Desk Man Ready To Help

Home » Programs » Proactive IT help desk

Our Proactive IT Help Desk Gives You Instant Access to a Team of Highly Skilled IT Professionals

Proactive IT Help Desk Man Ready To Help

Our experts will administer real-time international IT support without breaking your budget. You have questions, we’re here to provide answers — when and where you need us most.

Proactive IT Help Desk

The Day-to-Day IT Support You Need to Further Your Mission

Are you struggling to provide real-time IT support to your international offices? Telecom4Good provides international nonprofits with the power of an on-demand IT team. From network service monitoring to system management, your team can focus on mission rather than IT challenges.

Proactive IT Help Desk More Reliable Internet

Gain Faster, More Reliable Internet

Lagging internet speed can seriously impact your team and their hard work. We’re here to make sure your networks are running smoothly. 

Proactive IT Help Desk Access Network Monitoring

Access Network Monitoring and Troubleshooting

Should you experience an outage, we’ll be there to troubleshoot and get you back up and running as quickly as possible. 

Proactive IT Help Desk Employ Real Time Support

Employ Real-Time Support

For nonprofits in Africa, our trained IT experts are there to help. We’ll also collaborate with other NGOs to help solve local issues your nonprofit may face. 

Proactive IT Help Desk Project Management

Utilize Project Management

Telecom4Good can help with IT project and vendor management for new offices, ensuring you get started without any technological mishaps.

Proactive IT Help Desk Increase Staff Productivity

Increase Staff Productivity

Instead of spending hours on IT crises, your staff can focus on continuing to positively change the lives of others.

Proactive IT Help Desk Improve Inter Office Communication

Improve Inter-Office Communication

With centralized network service management, your team will benefit from our established partnership while better using their time to collaborate. 

T4G Client Samaritan Purse Logo

"I can't express how appreciative I am to be able to partner with the Telecom4Good team. They always bring the best pricing, understand the needs of our organization around the globe, and always strive to help us meet the requirement. Telecom4Good always has our best interest at heart and is more of a partner than a vendor.”

Chris Shelton,
Manager, International IT Global Support Services, Information Technology, Samaritan’s Purse

Maximize Your Connectivity Worldwide

Our on-demand managed IT services include:

Software installation

Virtual hardware installation

Virus and malware removal

Application upgrade

Device tune-up

Remote Helpdesk access

Schedule onsite support in specific countries and cities

Network monitoring and management

Server installation and support

Hardware maintenance

Wireless LAN/internet provision and set up

Network connectivity

Computer setup and installation

IT equipment relocation, setup, and configuration

Printer installation and setup

Equipment sourcing, procurement, and logistics

Is there an IT service you need help with that’s not listed here? 

Schedule a consultation so we can discuss the challenges you’re facing and how we can help.

Maximize Your Connectivity Worldwide

Our on-demand managed IT services include:

Software installation

Virtual hardware installation

Virus and malware removal

Application upgrade

Device tune-up

Remote Helpdesk access

Schedule onsite support in specific countries and cities

Network monitoring and management

Server installation and support

Hardware maintenance

Wireless LAN/internet provision and set up

Network connectivity

Computer setup and installation

IT equipment relocation, setup, and configuration

Printer installation and setup

Equipment sourcing, procurement, and logistics

Remote Helpdesk access

Remote Helpdesk access

Software installation

Virtual hardware installation

Virus and malware removal

Application upgrade

Device tune-up

Remote Helpdesk access

Schedule onsite support in specific countries and cities

Network monitoring and management

Server installation and support

Hardware maintenance

Wireless LAN/internet provision and set up

Network connectivity

Computer setup and installation

IT equipment relocation, setup, and configuration

Printer installation and setup

Equipment sourcing, procurement, and logistics

Remote Helpdesk access

Remote Helpdesk access

Is there an IT service you need help with that’s not listed here?

Schedule a consultation so we can discuss the challenges you’re facing and how we can help.

We’re Here to Be Your Strategic IT Partner

It Woman Support In A Call

Excellent Customer Service

If your budget doesn’t allow for an onsite IT team, we understand. Our IT staff can handle 97% of issues remotely while also working with your team to address onsite issues.

It Service Yellow Letter

Experienced, IT Support

Our team of experts is well-versed in all things IT. We’re all-hands-on-deck and ready to quickly resolve issues that arise. 

Colorfull Clock With Cartoon People

Fast Response Times

As a nonprofit ourselves, we know you don’t have time to waste. It’s why we have an online ticket portal where you can submit issues and immediately request the help of our team.

Hand Taking A Coin

Affordable Support

Get the tech solutions you need without breaking your budget with our affordable billing options.

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24/7 Availability

With real-time support and the Africa/U.S. time difference, IT issues are resolved before they even hit headquarters.

Woman In A Tech Call

Follow-Up

With a customer satisfaction survey, we’re here to touch base with you regarding your IT needs and experience with Telecom4Good.

People Sharing Tech Tips

How It Works

        1

Schedule a No-Cost Strategy Call

We’ll learn about your organization and the IT challenges you have that you are unable to manage on your own.

2

Deploy a Strategic Plan to Meet Your IT Needs

We will provide you with a custom support service that meets your specific needs and budget.

3

Have Peace of Mind That Your IT Positions You to Further Your Mission

Our Proactive IT Help Desk Support gives you the peace of mind that when an IT issue arises, Telecom4Good is handling it.

How It Works

People Sharing Tech Tips

1

Schedule a No-Cost Strategy Call

We’ll learn about your organization and the IT challenges you have that you are unable to manage on your own.

2

Deploy a Strategic Plan to Meet Your IT Needs

We will provide you with a custom support service that meets your specific needs and budget.

3

Have Peace of Mind That Your IT Positions You to Further Your Mission

Our Proactive IT Help Desk Support gives you the peace of mind that when an IT issue arises, Telecom4Good is handling it.

        1

Schedule a No-Cost Strategy Call

We’ll learn about your organization and the IT challenges you have that you are unable to manage on your own.

2

Deploy a Strategic Plan to Meet Your IT Needs

We will provide you with a custom support service that meets your specific needs and budget.

3

Have Peace of Mind That Your IT Positions You to Further Your Mission

Our Proactive IT Help Desk Support gives you the peace of mind that when an IT issue arises, Telecom4Good is handling it.

Our Impact

Proactive IT Help Desk nonprofis served
Customers served! 0 + Customers served!

nonprofits served

Proactive IT Help Desk nonprofis offices
Customers served! 0 + Customers served!

global nonprofit offices

Proactive IT Help Desk Meraki Savings
Customers served! $ 0 M+ Customers served!

Meraki Savings

Trust Our Team of Experts to Help

As a fellow nonprofit, we understand how much your team is managing on a daily basis. But with our partnership, they’ll be able to:

Utilize our team of IT experts

Have someone there to answer their questions

Address any technical issues they may be facing

Work more efficiently as they’re not constantly putting out IT fires

Focus on their responsibilities instead of having to address new problems

Feel confident they’re set up for success and can do their job right

Cell

(and so much more)

How could you utilize this program to further your mission?

Two Persons Enjoying Tech

Trust Our Team of Experts to Help

Two Persons Enjoying Tech

As a fellow nonprofit, we understand how much your team is managing on a daily basis. But with our partnership, they’ll be able to:

Utilize our team of IT experts

Have someone there to answer their questions

Address any technical issues they may be facing

Work more efficiently as they’re not constantly putting out IT fires

Focus on their responsibilities instead of having to address new problems

Feel confident they’re set up for success and can do their job right

Cell

(and so much more)

How could you utilize this program to further your mission?

Frequently Asked Questions

Wondering whether or not you could use the help of our IT professionals? We’re here to help you make an informed decision.

Can Telecom4Good provide network monitoring and management?

Yes. Telecom4Good has been working with Cisco Meraki for more than six years. Cisco Meraki has a network infrastructure remote monitoring and management (RMM) solution with various engineering services that will quickly meet your organization’s needs. With the alerts provided, our engineers can efficiently and promptly remediate any issues that may arise within your networks.

Can Telecom4Good monitor and maintain computer systems?

Yes. Having worked with many nonprofits on system maintenance, we have come up with the easiest ways of physically and remotely managing computer systems.

Can Telecom4Good remotely install and configure computer hardware and software?

Yes. At Telecom4Good, we not only install software but also recommend appropriate software and hardware based on your nonprofit’s requirements.

Can Telecom4Good install and configure network systems?

Yes. Telecom4Good is a veteran in this field. Networks management and installation have been our significant technicality points from way back. As a result, we can recommend, install, and manage an entire network system for your organization.

Can Telecom4Good provide Cisco Meraki training?

Yes. If you purchase your Cisco Meraki equipment through Telecom4Good, we provide training as needed to manage your network.

Can Telecom4Good provide expertise in choosing and contracting with Local ISPs?

Yes. Telecom4Good has relationships with more than 120 ISPs worldwide. Depending on the country/city, we can assist in negotiating the best available pricing through our Internet Co-Op Program.

Can Telecom4Good replace and repair equipment if necessary?

Telecom4Good can repair/replace Cisco Meraki equipment if purchased through Telecom4Good.

Can Telecom4Good manage viruses, malware, and security breaches?

Yes. Telecom4Good is the frontline defense in implementing solutions that prevent cyber attacks and mitigate risks when a breach occurs.

Can Telecom4Good install and manage servers?

Yes. Telecom4Good can remotely install servers with local hands and eyes.

Can Telecom4Good set up accounts for new users?

On request, Telecom4Good will help set up user accounts locally and on Azure.

What is Telecom4Good’s response time?

During business hours, Telecom4Good strives to respond to an issue within 20-30 minutes of a raised ticket.

Does Telecom4Good offer onsite customer support?

Yes. In most cases, we can handle issues virtually. In addition, our support team can come onsite to manage issues depending on the country and city.

Why should we hire Telecom4Good for on-demand IT support, strategy, and planning?

Telecom4Good is your trusted IT partner to provide strategy, planning, and on-demand help desk that will improve staff productivity, reduce costs, and give you peace of mind that your networks and staff are running smoothly and efficiently.

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