Our Proactive Nonprofit IT Help Desk Gives You Instant Access to a Team of Highly Skilled IT Professionals
Our experts will administer real-time international IT support without breaking your budget. You have questions, we’re here to provide answers — when and where you need us most.
Don’t Know Where to Start?
The Day-to-Day IT Support You Need to Further Your Mission
Are you struggling to provide real-time IT support to your international offices? Telecom4Good's Proactive Nonprofit IT Help Desk program provides international nonprofits with the power of an on-demand IT team. From network service monitoring to system management, your team can focus on mission rather than IT challenges.
Gain Faster, More Reliable Internet
Lagging internet speed can seriously impact your team and their hard work. We’re here to make sure your networks are running smoothly.
Access Network Monitoring and Troubleshooting
Should you experience an outage, we’ll be there to troubleshoot and get you back up and running as quickly as possible.
Employ Real-Time Support
For nonprofits in Africa, our trained IT experts are there to help. We’ll also collaborate with other NGOs to help solve local issues your nonprofit may face.
Utilize Project Management
Telecom4Good can help with IT project and vendor management for new offices, ensuring you get started without any technological mishaps.
Increase Staff Productivity
Instead of spending hours on IT crises, your staff can focus on continuing to positively change the lives of others.
Improve Inter-Office Communication
With centralized network service management, your team will benefit from our established partnership while better using their time to collaborate.
"I can't express how appreciative I am to be able to partner with the Telecom4Good team. They always bring the best pricing, understand the needs of our organization around the globe, and always strive to help us meet the requirement. Telecom4Good always has our best interest at heart and is more of a partner than a vendor.”
Chris Shelton,
Manager, International IT Global Support Services, Information Technology, Samaritan’s Purse
Maximize Your Connectivity Worldwide
Our on-demand managed Nonprofit IT Help Desk services include:
Is there an IT service you need help with that’s not listed here?
Schedule a consultation so we can discuss the challenges you’re facing and how we can help with our Nonprofit IT Help Desk.
We’re Here to Be Your Strategic IT Partner
Excellent Customer Service
If your budget doesn’t allow for an onsite IT team, we understand. Our IT staff can handle 97% of issues remotely while also working with your team to address onsite issues.
Experienced, IT Support
Our team of experts is well-versed in all things IT. We’re all-hands-on-deck and ready to quickly resolve issues that arise.
Fast Response Times
As a nonprofit ourselves, we know you don’t have time to waste. It’s why we have an online ticket portal where you can submit issues and immediately request the help of our team.
Affordable Support
Get the tech solutions you need without breaking your budget with our affordable billing options.
24/7 Availability
With real-time support and the Africa/U.S. time difference, IT issues are resolved before they even hit headquarters.
Follow-Up
With a customer satisfaction survey, we’re here to touch base with you regarding your IT needs and experience with Telecom4Good.
Nonprofit IT Help Desk
How It Works
1.
Schedule a No-Cost Strategy Call
We’ll learn about your organization and the IT challenges you have that you are unable to manage on your own.
2.
Deploy a Strategic Plan to Meet Your IT Needs
We will provide you with a custom support service that meets your specific needs and budget.
3.
Have Peace of Mind That Your IT Positions You to Further Your Mission
Our Proactive Nonprofit IT Help Desk Support gives you the peace of mind that when an IT issue arises, Telecom4Good is handling it.
Our Impact
nonprofits served
global nonprofit offices
Meraki Savings
Trust Our Team of Experts to Help
As a fellow nonprofit, we understand how much your team is managing on a daily basis. But with our partnership, they’ll be able to:
- Utilize our team of IT experts
- Have someone there to answer their questions
- Address any technical issues they may be facing
- Work more efficiently as they’re not constantly putting out IT fires
- Focus on their responsibilities instead of having to address new problems
- Feel confident they’re set up for success and can do their job right
(and so much more)
How could you utilize this program to further your mission?
Frequently Asked Questions
Wondering whether or not you could use the help of our IT professionals? We’re here to help you make an informed decision.
Yes. Telecom4Good has been working with Cisco Meraki for more than six years. Cisco Meraki has a network infrastructure remote monitoring and management (RMM) solution with various engineering services that will quickly meet your organization’s needs. With the alerts provided, our engineers can efficiently and promptly remediate any issues that may arise within your networks.
Yes. Having worked with many nonprofits on system maintenance, we have come up with the easiest ways of physically and remotely managing computer systems.
Yes. At Telecom4Good, we not only install software but also recommend appropriate software and hardware based on your nonprofit’s requirements.
Yes. Telecom4Good is a veteran in this field. Networks management and installation have been our significant technicality points from way back. As a result, we can recommend, install, and manage an entire network system for your organization.
Yes. If you purchase your Cisco Meraki equipment through Telecom4Good, we provide training as needed to manage your network.
Yes. Telecom4Good has relationships with more than 120 ISPs worldwide. Depending on the country/city, we can assist in negotiating the best available pricing through our Internet Co-Op Program.
Telecom4Good will work with your team and Cisco Meraki support to repair/replace Cisco Meraki equipment if purchased through Telecom4Good.
Yes. Telecom4Good is the frontline defense in implementing solutions that prevent cyber attacks and mitigate risks when a breach occurs.
Yes. Telecom4Good can remotely install servers with local hands and eyes.
On request, Telecom4Good will help set up user accounts locally and on Azure.
During business hours, Telecom4Good strives to respond to an issue within 20-30 minutes of a raised ticket.
Yes. In most cases, we can handle issues virtually. In addition, our support team can come onsite to manage issues depending on the country and city.
Telecom4Good is your trusted IT partner to provide strategy, planning, and on-demand help desk that will improve staff productivity, reduce costs, and give you peace of mind that your networks and staff are running smoothly and efficiently.