Nonprofit IT Help Desk, gives nonprofits the power of an on-demand IT team to handle network service monitoring and system management.
The Day-to-Day IT Support You Need to Further Your Mission
Are you struggling to provide real-time IT support to your international offices? Telecom4Good's Proactive Nonprofit IT Help Desk program provides international nonprofits with the power of an on-demand IT team. From network service monitoring to system management, your team can focus on mission rather than IT challenges.
Gain Faster, More Reliable Internet
Lagging internet speed can seriously impact your team and their hard work. We’re here to make sure your networks are running smoothly.
Access Network Monitoring and Troubleshooting
Should you experience an outage, we’ll be there to troubleshoot and get you back up and running as quickly as possible.
For nonprofits in Africa, our trained IT experts are there to help. We’ll also collaborate with other NGOs to help solve local issues your nonprofit may face.
Utilize Project Management
Telecom4Good can help with IT project and vendor management for new offices, ensuring you get started without any technological mishaps.
Increase Staff Productivity
Instead of spending hours on IT crises, your staff can focus on continuing to positively change the lives of others.
Improve Inter-Office Communication
With centralized network service management, your team will benefit from our established partnership while better using their time to collaborate.
Maximize Your Connectivity Worldwide
Our on-demand managed Nonprofit IT Help Desk services include:
| |
| Virtual hardware installation
|
| Virus and malware removal
|
| |
| |
| |
| Schedule onsite support in specific countries and cities |
| Network monitoring and management |
| Server installation and support |
| |
| Wireless LAN/internet provision and set up |
| |
| Computer setup and installation |
| IT equipment relocation, setup, and configuration |
| Printer installation and setup |
| Equipment sourcing, procurement, and logistics |
Is there an IT service you need help with that’s not listed here?
Schedule a consultation so we can discuss the challenges you’re facing and how we can help with our Nonprofit IT Help Desk.
We’re Here to Be Your Strategic IT Partner
Excellent Customer Service
If your budget doesn’t allow for an onsite IT team, we understand. Our IT staff can handle 97% of issues remotely while also working with your team to address onsite issues.
Our team of experts is well-versed in all things IT. We’re all-hands-on-deck and ready to quickly resolve issues that arise.
As a nonprofit ourselves, we know you don’t have time to waste. It’s why we have an online ticket portal where you can submit issues and immediately request the help of our team.
Get the tech solutions you need without breaking your budget with our affordable billing options.
With real-time support and the Africa/U.S. time difference, IT issues are resolved before they even hit headquarters.
With a customer satisfaction survey, we’re here to touch base with you regarding your IT needs and experience with Telecom4Good.
Frequently Asked Questions
Wondering whether or not you could use the help of our IT professionals? We’re here to help you make an informed decision.
Can Telecom4Good provide network monitoring and management?
Yes. Telecom4Good has been working with Cisco Meraki for more than six years. Cisco Meraki has a network infrastructure remote monitoring and management (RMM) solution with various engineering services that will quickly meet your organization’s needs. With the alerts provided, our engineers can efficiently and promptly remediate any issues that may arise within your networks.
Can Telecom4Good monitor and maintain computer systems?
Yes. Having worked with many nonprofits on system maintenance, we have come up with the easiest ways of physically and remotely managing computer systems.
Can Telecom4Good remotely install and configure computer hardware and software?
Yes. At Telecom4Good, we not only install software but also recommend appropriate software and hardware based on your nonprofit’s requirements.
Can Telecom4Good install and configure network systems?
Yes. Telecom4Good is a veteran in this field. Networks management and installation have been our significant technicality points from way back. As a result, we can recommend, install, and manage an entire network system for your organization.
Can Telecom4Good provide Cisco Meraki training?
Yes. If you purchase your Cisco Meraki equipment through Telecom4Good, we provide training as needed to manage your network.
Can Telecom4Good provide expertise in choosing and contracting with Local ISPs?
Yes. Telecom4Good has relationships with more than 120 ISPs worldwide. Depending on the country/city, we can assist in negotiating the best available pricing through our Internet Co-Op Program.
Can Telecom4Good replace and repair equipment if necessary?
Telecom4Good will work with your team and Cisco Meraki support to repair/replace Cisco Meraki equipment if purchased through Telecom4Good.
Can Telecom4Good manage viruses, malware, and security breaches?
Yes. Telecom4Good is the frontline defense in implementing solutions that prevent cyber attacks and mitigate risks when a breach occurs.
Can Telecom4Good install and manage servers?
Yes. Telecom4Good can remotely install servers with local hands and eyes.
Can Telecom4Good set up accounts for new users?
On request, Telecom4Good will help set up user accounts locally and on Azure.
What is Telecom4Good’s response time?
During business hours, Telecom4Good strives to respond to an issue within 20-30 minutes of a raised ticket.
Does Telecom4Good offer onsite customer support?
Yes. In most cases, we can handle issues virtually. In addition, our support team can come onsite to manage issues depending on the country and city.
Why should we hire Telecom4Good for on-demand IT support, strategy, and planning?
Telecom4Good is your trusted IT partner to provide strategy, planning, and on-demand help desk that will improve staff productivity, reduce costs, and give you peace of mind that your networks and staff are running smoothly and efficiently.
